Refund policy

Refund Policy — full reformatted policy:

At Bandidas Western Co., we want you to love what you ride home with. Please read our policy below so you know exactly what to expect.

1. Return Window

  • You have 7 days from the date of delivery to request a return or exchange.
  • Items must be unused, unworn, and in their original condition with tags attached.

2. Exchange Policy

  • We offer exchanges and store credit within the 7-day return window.
  • We do not offer cash refunds — all approved returns will be issued as store credit.

3. Non-Refundable Items The following items are final sale and cannot be returned or exchanged:

  • Custom hats — all custom hat orders are made to order and non-refundable
  • Branded & customized items — any item that has been personalized or branded
  • All jewelry — for hygiene reasons, all jewelry sales are final
  • Sale items — all items purchased on sale are final sale, no exceptions

4. Shipping & Returns

  • Original shipping charges are non-refundable, unless we made an error with your order.
  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping method — we are not responsible for lost return packages.

5. How to Initiate a Return

  1. Locate your receipt or order number (required to process your return).
  2. Contact us within 7 days of delivery to request a return authorization.
  3. Ship your item back using a trackable method.
  4. Once received and inspected, we'll issue your store credit.

Shipping Policy — standalone policy:

At Bandidas Western Co., we do our best to get your order to you quickly and safely. Here's what you need to know about shipping.

Processing Time

  • Orders are typically processed within 1–3 business days.
  • Custom hat orders may require additional processing time.

Shipping Rates & Delivery

  • Shipping rates are calculated at checkout based on your location and order size.
  • Delivery times vary by carrier and destination.

Return Shipping

  • Original shipping charges are non-refundable, unless we made an error with your order.
  • Customers are responsible for return shipping costs.
  • We strongly recommend using a trackable shipping method — Bandidas Western Co. is not responsible for lost return packages.